PLEASE READ CAREFULLY.
Please note the following conditions are very important and ensure that your internet experience with us is of an excellent standard. This has been setup to ensure the safety, service and quality of your Internet Access is at its potential, thank you for understanding.

1. The first payment ($32.00) must be made within 10 days of signing up; roughly 7 days from the day you receive this letter. It is a good idea to post a cheque or load us into your online banking as soon as possible as the account will auto disconnect due to non-payment and will only be reactivated when payment has been received.

2. All payments, after the initial ($32.00) must be made via Automatic Payment (AP) or Credit Card; please find attached an AP form which you need to take to YOUR bank for processing. This MUST be done before the date shown as “AP DATE”. Should you miss a payment please be sure to notify us via phone or email.

3. Usernames and Passwords are your responsibility; they are to be kept confidential. We cannot be held liable for miss-use of accounts due to negligence.

4. Please show your 6 digit CUSTOMER NUMBER on ALL payments when depositing money. We do NOT take responsibility for lost payments due to lack of identification details.

5. While using our service you may not create or distribute spam or viruses or deal in illegal pornography. We are obligated to maintain a safe environment for all of our customers so we reserve the right to disconnect you at our discression.

6. We do not allow for part months, as soon as a connection is made the month is billable. Upon your first connection to our network, payment is due as per condition 1.

7. If you disconnect and do not cancel your AP, we are not obliged to refund this upon demand; once an account has been cancelled / deleted we no longer hold your contact details, excess payments cannot be verified and will not be refunded.

8. Please make sure your account balance is always -$16.00. When the account balance reaches $0.00 we will continue to contact you until it is paid. We reserve the right to disconnect the account due to non payment.

9. Requests for cancellation must be made in writing and sent to either PO Box 7047, Hamilton 3247 OR accounts@eznet.co.nz. Accounts can only be cancelled once the balance reaches $0.00. If written cancellation is not received, your account will continue to be charged, your account may be automatically suspended, clause (8) applies.

10. We maintain a strict payment policy. Any account with an overdue balance of $16 or more will be invoiced via mail, payment must be received within 14 days. If the account remains unpaid the account will be suspended. If payment is not received within 14 days a pre debt collecion letter will be issued and a 1 month account charge will be added. Any accounts that reach this stage and are not paid within 14 days will be sent to our preferred debt recovery company; "The Collecion House". You, the customer, are liable for any charges this may incur.